Return Policy

Can I return my order? Due to the personalized nature of our products, the Readymade Store generally does not accept returns. Each order is created specifically for you, making it unique and tailored to your preferences. However, in certain circumstances, we may consider returns. If you have an issue with your order, please reach out to us, and we will evaluate the situation on a case-by-case basis.

What happens with returned orders? In cases where a return is accepted, you can send the item back to our designated return address. We assess each returned item individually to determine the appropriate course of action, which may include a reprint and reshipment of the artwork. 

Please note, that refunds are not typically issued for returned orders, but we are committed to ensuring your satisfaction and will work with you to resolve any issues.

Reprint and Refund Policy

At the Readymade Store, we aim for excellence in every order. However, if you encounter any issues with your order, such as a manufacturing defect or damage during shipping, we offer reprints or refunds. We request that you contact customer support with photo evidence of the issue to assist us in processing your request. Whether a product is reprinted or refunded will depend on the nature of the mistake.  

When do we cover the reprint or refund cost?

  • If the product has a manufacturing issue.
  • If the product is damaged during shipping.
  • If you receive the wrong product.
  • If your order is lost in transit and the shipping address is correct.
  • If the actual shipping time significantly exceeds our standard timeframe.

When is the reprint or refund cost not covered by us?

  • If the product meets our manufacturing standards but you are dissatisfied.
  • If errors are made during the product customization process by the customer.
  • If the wrong size is selected by the customer.
  • If the order is still within our specified maximum production and shipping times.
  • If the order is lost in transit but requires an address change.
  • If the tracking shows the order as delivered, but it hasn't been received.

Photo Requirements for Reprints and Refunds

Please be sure to include the following photos when submitting a reprint or refund request.

  • A photo of the entire product with your artwork design visible.
  • A photo of the backside of the product.
  • A photo of the damaged area with the design in view.
  • A photo of the shipping label (optional).

What if my package is lost in transit?

How do we define a lost package? A package is considered lost if it does not arrive at the shipping address provided within the maximum shipping/transit timeframes. These timeframes vary depending on the shipping method chosen and the destination of the package.

What are the maximum shipping/transit timeframes? Domestic Shipments (within the US): Shipments may take up to 12 business days in transit but are usually delivered within this timeframe.

  • International Shipments: These may take up to 30 business days in transit but are typically delivered within 1-4 weeks from the ship date. Please note that international deliveries can be subject to customs delays.

What should I do if my package doesn't arrive within the maximum timeframe? If your package hasn't arrived within the expected timeframe, please contact us. We will investigate the matter and, if the package is deemed lost, we will initiate a refund or replacement as per our policy.

Are there any special considerations for international shipments? Yes, international shipments can sometimes take longer due to factors beyond our control, such as customs processing or the package being handled by multiple carriers. We ask for your patience in these cases and assure you that we will do our best to resolve any issues that arise.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

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