Order Tracking

Once your art print is shipped, we'll provide you with a tracking number. This way, you can monitor the progress of your shipment and have a clear idea of when to expect your artwork. If you have any questions about tracking your order, our customer service team is always here to assist.

Remember, tracking information becomes available only after the order has shipped, and it may take a little time for the tracking number to be updated in the system.

When will my order arrive?

Your eagerly awaited art print is just a few steps away from adorning your space! Here's what you need to know about the journey from our store to your door:

  • Production Time: Once you place your order, we dive right into the creation process. Crafting your print with precision and care takes about 2-7 business days. We ensure each print meets our high standards of quality before it heads out the door.
  • Shipping: After production, your artwork embarks on its journey to you. Shipping times vary depending on your location. For orders within the United States, it typically takes 3-8 business days. International shipping can take a bit longer, usually about 5-20 business days, depending on the destination and customs processing.
  • Combined Timelines: Combining production and shipping, your order will generally arrive within 5-15 business days if you're in the U.S. and 7-27 business days for international orders.
  • Tracking Your Order: We'll send you a tracking number as soon as your artwork ships so you can follow its progress and know exactly when to expect it.

Remember, these are estimated timeframes. We work diligently to ensure your art arrives as swiftly as possible, but sometimes, external factors can cause delays. Rest assured, we're always here to help with any concerns you might have about the status of your order!

How are my framed art prints packaged?

Our framed art prints are carefully packaged to ensure their safe arrival. Each framed print is securely encased in protective materials and placed in a sturdy box designed to safeguard it from damage during transit. While we strive to consolidate multiple items from the same order, they may sometimes arrive separately due to different production facilities. This approach ensures that each framed artwork is given the necessary care and attention during the packaging process.

Understanding Shipping Costs

How are shipping costs calculated? Shipping costs are determined by the size and nature of the product you order. Due to the variety in our product sizes, we provide accurate shipping costs on the cart and checkout pages of our website. This approach ensures that you are informed about the shipping charges specific to your order before finalizing your purchase.

Order Cancellations and Address Changes

Can I cancel or change the address of my order? Once your order has been submitted, we initiate the production process within approximately 24 hours. Due to the customized nature of our products, we're unable to make cancellations or address changes after this point. 

What if my order has an address issue? If your order is flagged with an 'Address Issue' and you don't correct it within 45 days from the order submission date, it will be automatically canceled. It's essential to make any address changes within this 45-day window.

What if my package is lost in transit?

How do we define a lost package? A package is considered lost if it does not arrive at the shipping address provided within the maximum shipping/transit timeframes. These timeframes vary depending on the shipping method chosen and the destination of the package.

What are the maximum shipping/transit timeframes? Domestic Shipments (within the US): Shipments may take up to 12 business days in transit but are usually delivered within this timeframe.

  • International Shipments: These may take up to 30 business days in transit but are typically delivered within 1-4 weeks from the ship date. Please note that international deliveries can be subject to customs delays.

What should I do if my package doesn't arrive within the maximum timeframe? If your package hasn't arrived within the expected timeframe, please contact us. We will investigate the matter and, if the package is deemed lost, we will initiate a refund or replacement as per our policy.

Are there any special considerations for international shipments? Yes, international shipments can sometimes take longer due to factors beyond our control, such as customs processing or the package being handled by multiple carriers. We ask for your patience in these cases and assure you that we will do our best to resolve any issues that arise.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@atp.art

Other inquiries? Let's chat.

Please email us at store@atp.art